Technology Specialist

Lead sophisticated Infra team/tasks in matrix environment with diverse variety of tasks/challenges Interact and work with multiple infra and IT teams as part of environment setup, maintenance and support Act as the liaison with different functions to ensure that there are uniform and streamlined processes in the unit. Provide professional mentorship and coaching to project management and development teams, implementation groups as well as customer architects - internal and external Amdocs customers, including partners without database understanding. Ensure the detailed handover between shifts and monitor and publish the SLA achievement by keeping track of all significant metrics. Ensure timely resolution or critical issue within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional demeanor. Evaluate new technologies to meet business needs or to tackle business problems Build open lines of communication and develop processes and programs, that will encourage a multi-cultural team to achieve unit goals. Drive interpersonal integrity and assure excellent delivery across all regional engagements by enabling and promoting standard tools and practices used in the organization as well as drive out-of-the-box solutions that include introducing improvements to further build positive efficiency across operations. Perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups. Perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). Report and properly document errors that are detected.