Technology Specialist

What will your job look like? You Will Lead sophisticated Infra team/tasks in matrix environment with diverse variety of tasks/challenges Interact and work with multiple infra and IT teams as part of environment setup, maintenance and support Act as the liaison with different functions to ensure that there are uniform and streamlined processes in the unit. Provide professional mentorship and coaching to project management and development teams, implementation groups as well as customer architects - internal and external Amdocs customers, including partners without database understanding. Ensure the detailed handover between shifts and monitor and publish the SLA achievement by keeping track of all significant metrics. Ensure timely resolution or critical issue within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional demeanor. Evaluate new technologies to meet business needs or to tackle business problems