Technical Executive

Responsibilities: Core Function One stops solution for incident or change management. Manage/Governance of the incident from the alarm occurs till the end. Centralize the lesson learnt and best practice. Reduce the number of controllable incident. Coordination and assist the Change request approval. Enhance the alarm monitoring tools. Dashboards on Various Systems for Senior Management. Centralize the Building information for support command centre basic function or other business need. Sharing Daily, Weekly, Monthly, Quarterly reports on Incident Analysis across APAC level. Following the SOP/EOP strictly for daily operations. Operation and Maintenance of Regional BMS Server. Centralized Management Information System (MIS). Incident Management 24X7 alarm monitoring via BMS/TMS system or SMS/E-mail Notification To raise Incident ticket for each incident with confirmation from local team. Following Escalation Procedures. Open/Chair the Major Incident Call. Follow up and Closing. Data Analysis. Change Management Coordinate Maintenance calendar events among the Region. Weekly works milestones monitoring. Weekend Works Summary. Coordination and assist the change request approval. Management Information System (MIS) Coordination, collecting data, preparing consolidated reports (need basis, weekly, monthly, quarterly & yearly), data analysis for senior management on engineering, facility operations etc., Coordination and assist pre & post on-boarding employee process. To perform audit, quality check on the reports. Preparing Minutes of meeting (MOM) for important meeting, events etc.,