Technical Consulting Engineer: DataCenter/Nexus

Role & Responsibilities: A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer satisfaction. Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms. Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity. Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks. Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues. Highly responsive and sensitive to customer reported issues according to its severity. Should be able to quickly resolve customer issues. End to end ownership of customer service requests. Collaborates with all relevant stakeholders – internal and external, and acts as focal point until the problem is resolved. Exercises judgment within defined procedures to determine appropriate action. Presents ideas and interacts within TAC and development teams at peer level Ability to interact with customers in a variety of mediums. Utilization of a good understanding of Cisco business strategies and drivers to guide