Resource Manager

Full Job DescriptionAbout the job PURPOSE Responsible for ensuring the overall quality of translated and localized content. Also responsible for identifying, analyzing, tracking and fixing quality issues formatting wise for multilingual projects managed and delivered by the IQVIA™ Translation Services team. The Resource Manager must inspect and check files and pages in various languages to ensure it is a workable source for the specialists. He/she works effectively with other members of the IQVIA™ Translation Services team as well as with external resources to deliver high-standard correctly formatted files. The Resource Manager enjoys working in a dynamic and fast-paced environment and is a strong team player who always remains focused and very organized. The Resource Manager works closely with the Associate Director, the Project Managers, and the Head of Operational Excellence as well as with internal and external stakeholders as appropriate. RESPONSIBILITIES Manage the workflow of the incoming jobs for the team, equitably assigning tasks to each team member ensuring no project is missing, taking on jobs him/herself as neededPre-check each project file for cleanliness, determine if the deadline is feasible, negotiate with the Project Manager for an extension if neededManage capacity of the team by monitoring workload and raising red flags to the Team LeadMonitor mailbox and answers queries/concerns from requestors/PMsProviding timely communication between relevant departmentsMonitoring current traffic processes and inputting ideas on how to improve current practices where requiredWork with Team Leads, CD members, and the Head of Operational Excellence to document major quality issues and contribute to the continuous improvement of QC and QA processes in the translation and localization supply chain.Provide direction and feedback to resources during shiftsCollaborate with other Resource Managers for coordination of handovers and complex projects requiring multiple resources REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Fluency in English – written and spokenProven experience working with projects involving large amounts of content is a mustKnowledge of software QA, QC, DTP and/or OCR methodologies, tools, and processes is amustExperience using content editing tools i.e., InDesign, Photoshop, Illustrator, Articulate and/or Captivate, and audio visual types is a strong assetTraining experience is a strong assetShould be fair and unbiased to maintain a positive work environmentStrong verbal and written communication skillsAttention to detail and problem-solving actionsAbility to work independently and proactively, as part of a team and with diverse teamsExperience as a translator, a linguist and/or a DTP specialist is a strong assetExperience in project management beneficialExperience working in international environments MINIMUM REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree, ideally in a linguistic, business, graphics, or scientific field3 or more years of experience with QC and QA processes in the language services industry including DTP tasks. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com