HR Platform/Payroll Support Specialist

HR Platform/Payroll Support Specialist #cfojobs #financeexpert #freshers #accounts #recruiting #freshersjobs #itjobs #financemajor #helpinghands #btech #btechjobs #indianjobs #engineeringjobs #freshershiring #experiencedjobs #btechinternship #mbainternship #jobsforyou #freshersinterns #getyourjob #bba #hrjob #bbajobs #privatejobs #postgraduatejobs #internshipsforyou #adminjobs #jobalert #fin JOB SUMMARY/OVERVIEW Work to resolve general client issues related to payroll and platform.Stay informed of statutory and regulatory payroll and compliance practices.Organize and prioritize work to ensure timely, effective, efficient, and economic delivery of services. Manage open cases to ensure problem resolution in shortest amount of time, while keeping clients regularly informed of status and anticipated resolution date.Document all customer interactions in the CRM system. JOB SUMMARY/OVERVIEW Work to resolve general client issues related to payroll and platform.Stay informed of statutory and regulatory payroll and compliance practices.Organize and prioritize work to ensure timely, effective, efficient, and economic delivery of services. Manage open cases to ensure problem resolution in shortest amount of time, while keeping clients regularly informed of status and anticipated resolution date. Document all customer interactions in the CRM system.Ensure proper triage, escalation and effective resolution of more complex inquiries to the appropriate Tier 2 COE.Responsible ftaking initiative and action towards professional Developerpment.Responsible fcontributing to high NPS scores and overall customer retention.Responsible fmeeting established key performance indicatmetrics as defined by management.Deliver excellent core standard services to customers.Provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.Deliver dependable, accurate, appropriate, timely, and easy-to-use value-added solutions to meet customers needs.Other projects and responsibilities may be added at the managers discretion. ESSENTIAL DUTIES/RESPONSIBILITIES Support customer inquiries via phone, email, and chat. JOB REQUIREMENTS AND QUALIFICATIONS Education: Bachelors degree desired; equivalent education/work experienceMinimum 1 year of customer service and/payroll experience.Top notch customer service skills.Strong verbal and written communication skills.Ability to independently resolve issues.Strong time management skills.Knowledge of and ability to explain and provide guidance on clients payroll, benefit billing, reporting and best practices in operations.Knowledge and strong understanding of TriNets practices, policies, processes, systems capabilities and limitations.Ability to work well within a team in an office.Ability to gain the cooperation of others in pursuit of company goals. Training Requirements (licenses, programs, certificates): FPC/CPP preferred Other Knowledge, Skills and Abilities: Excellent verbal and written communication skills.Ability to communicate with employees at all levels of the organization.Ability to maintain confidentiality of corporate data.Excellent interpersonal skills.Excellent presentation and facilitation skills.A demonstrated commitment to high professional ethical standards and a diverse workplace. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Proficient in Microsoft Office Suite, PeopleSoft and SalesForce. WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.) Minimal travel required.Work in clean, pleasant, and comfortable office setting.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.