Cyber Security Analyst

Should be able to handle L1, L2 & L3 Level tickets per SLAs and act as first point escalation for all technical and process issues. · Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager · Plan and schedule Changes, Coordinating with different stakeholders · Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. · Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination. Prepare Weekly and monthly status reports. · Participate in business meetings with various stake holders on a need basis. · Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. · Effort estimation/reviews on need basis for new projects. · Training of new team members. Able to work on Knowledge acquisition and updates to related documents