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Associate - Training in Pune-Maharashtra
- WNS Global Services
- Full time
- Pune-Maharashtra
- 2024/05/18
- Report
To gauge the post training performance of agents trained during the OJT period • To evaluate and provide feedback to the training manager on amendments to the training material • Trainer pool resources should regularly practice process to stay updated and ensure they are processing experts • To maintain the knowledge repository and keep it updated at all times • Attend calibration sessions with quality, delivery and clients, as defined in the training standard document • To conduct refresher trainings basis knowledge and process gaps identified with the agents on the production floor • To conduct monthly Process Knowledge Test to check knowledge levels of the agents. Corrective action to be taken basis the results • Maintain the required training related data and report it out as defined in the Training Standard document
₹ 1.1 Lakhs to ₹ 5.0 Lakhs PA
WNS Global Services
WNS Limited is a global business process management company headquartered in Mumbai, India. The company has its expansion with 60 delivery centers worldwide
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