SAP Labs

What You'll Do The following tasks await you in your new role: Application of the FICO /FSCM Functional or Techno-functional expertise for the digital transformation of our customers according to S/4HANA / Intelligent Enterprise Design Customer Processes, Configuration of the system and Identification of gaps; designing custom processes Delivery of premium engagement remote and onsite asses

What You’ll Do SAP Enterprise Cloud Services is looking for an IT Architecture Senior Specialist - Security with a strong technological and security background. You will be driving important security topics with various teams involved in the implementation, delivery and operation of cloud services. You will evaluate concepts, consult, assist with your expertise in audits, identify and assess se

Role Create and update user assistance (UA) deliverables that enable end users to configure and use our functionality (Terminology, UI Texts, Application help,) using the appropriate templates, Standard & Guidelines and specific terminology. Proof-reading, editing user interface and online help texts for usability and readability. reating system documentation. Ensuring quality aspects Unders

S/he should facilitate software development using Scrum methodology and drive Scrum ceremonies such as Sprint Planning, Review and Retrospective meetings S/he must possess superior technical leadership, communication skills and independence in decision making S/he works with teams across organizational and geographical boundaries to develop state of the art software applications working closely w

What You'll Do Contribute to cloud-like innovation, standardized maintenance activities for seamless customer experience Optimize and stabilize Database lifecycle management procedures in a pro-active way leveraging analytical tools and capabilities Structure and coordinate activities, action plans incl. requirements engineering, prioritization, and creating aligned timelines for deliverables

Optimize and stabilize the delivery of customer service requests in time, cost and quality in a pro-active way leveraging analytical tools and capabilities Structure and coordinate activities, action plans including requirements engineering, prioritization, and create aligned timelines for deliverables Drive issue resolution together with the team and utilizing the expert network Manage relation

The Role As an IT Technology Consultant, you will be responsible for: Handling Incidents, Alerts, and Service Requests Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs Conceptual design, configuration, and administration of server landscapes with focus

The Role Will Coordinate Shifts Coordinate and manage shift workloads and resource allocation Field questions of associates, and (help) determine priorities and case/ticket assignment Monitor team performance to ensure high customer satisfaction Ensure knowledge is documented and secured and documentation is of high quality Maintain VIP lists, exceptional inbound channel handling and coordina

What You'll Do The primary function of the Technical Support Engineer in Critical Incident Support is to provide dependable and timely resolution for complex software issues related to the Ariba product area. The Engineer also possesses a strong focus on customer service and communication that results in an exceptional user experience and also uses the knowledge interfaces with 3rd party vendors

What You’ll Do Implement, own and execute a process to test completeness and accuracy of the IPE and IUC Testing of the ECS audit report logic Perform continuous control testing Support and coordinate internal and external audits as well as customer audits as part of the team Support and drive reaching Attestations and Certifications Evaluate and identify opportunities of potential informat

What You’ll Do Lead the Frontend technical development and strategy for an agile product team with accountability for tech vision and roadmap Collaborate with stakeholders to provide high-level feedback on estimate and feasibility, support breaking down items, act as technical sparring partner for ideas Analyse a domain of monolithic legacy code to plan and execute transformation to a scalable

S/he must possess superior technical leadership, communication skills and demonstrates independence in decision making. S/he is capable to perform development tasks and take decisions independently, demonstrate responsibility for all tasks and ensure completion with good quality, timely delivery and efficiency. S/he works with teams across organizational and geographical boundaries to design and

EXPECTATIONS AND TASKS Among other responsibilities, you should expect to do many of the following: Investigates, analyze complex, real world, unique problems; and resolve critical system issues. Think independently and apply effective problem-solving skills. Technical problem solving and root cause analysis on various complex environments, operating systems, platforms, and databases. Recomm

What You'll Do The following tasks await you in your new role: Application of the FICO /FSCM Techno-functional expertise for the digital transformation of our customers according to S/4HANA / Intelligent Enterprise Design Customer Processes, Configuration of the system and Identification of gaps; designing custom processes Delivery of premium engagement remote and onsite assessment and expe

What You'll Do As a COE Engineer, you will help transform SAP solutions of our global customers to SAP S4HANA, SAP RISE combined with SAP BTP and implement latest SAP innovations. You have the chance to design, optimize and transform complex SAP landscapes, on which our largest customers run their businesses, to Intelligent ERP on prem or to cloud - Hyperscalars or private. Your area of respon

The Role As an IT Technology Consultant, you will be responsible for: Handling Incidents, Alerts, and Service Requests Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs Conceptual design, configuration, and administration of server landscapes with focus

What You'll Do The following tasks await you in your new role: Application of the FICO /FSCM Techno-functional expertise for the digital transformation of our customers according to S/4HANA / Intelligent Enterprise Design Customer Processes, Configuration of the system and Identification of gaps; designing custom processes Delivery of premium engagement remote and onsite assessment and expe

Lead the Service delivery base on the defined KPIs, Provide the pre-sales support. Building of complex SAP Landscapes by providing technical expertise and support on all platforms and for latest hardware technologies. Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA requirements Creating the Proper documentation, definition of technical operational conce

Optimize and stabilize the delivery of customer service requests in time, cost and quality in a pro-active way leveraging analytical tools and capabilities Structure and coordinate activities, action plans incl. requirements engineering, prioritization, and create aligned timelines for deliverables Drive issue resolution together with the team and utilizing the expert network Manage relationship

THE ROLE Ensure high availability of customer service by supporting service restoration in critical situation and provide support Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion Analyse current landscape setups and come up with proposals for improvement Collaborate with different teams from within the HEC organization and outside to ensure

Customer Success drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end. The strength of our Premium Center of Expertise (CoE), as part of Customer Success, is to analy

The Technical Support Engineer delivers an exceptional customer experience by: Using knowledge of SQL and Java to troubleshoot and resolve issues Focusing on customer service, including frequent, high quality communication Provide direct technical assistance with customers via Service Now[SNOW] Own and manage concurrent cases in a ticketing system Provide ongoing and timely communication to

In your day-to-day you will Lead the Service delivery base on the defined KPIs, Provide the pre-sales support. Building of complex SAP Landscapes by providing technical expertise and support on all platforms and for latest hardware technologies. Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA requirements Creating the Proper documentation, definition o

The Role As a Technology Consultant, you will analyze customer’s business requirements or technical problem statements and act as a technical advisor and problem solver to clients and our internal stakeholders. This includes different technical tasks (advisory and hands-on execution based on tickets) out of the following areas: technical configuration & integration of SAP software, release up

The role requires a overall understanding of ITIL framework, knowledge management and agile methods and frameworks etc. to focus on the execution processes and coordinate across various operational teams (IES OPS / GCS / Multicloud). Drive the process compliance and support the internal and external audits pertaining to ITIL processes. Monitor queue & tickets assignments to relevant team, per

Key Tasks Comprise The Following Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Initiates digital service kick-off for customers Ensures periodic service reviews to track the service quality across a range of customers Contributes to onboarding/transitioning customers to ECS Orchestrates the overall service/project delivery according to planned s