Work From Home - Experienced Tax Associate

Work From Home - Experienced Tax Associate # Ability/motivation to expand expertise and obtain a tax credential certification - Intuit offers a program to obtain your EA Strong customer service skills with ability to empathize and instill confidence Ability to work within a team to assist in preparation of accurate tax returns in a timely manner Strong Research skills and the ability to quickly use online resources to find answers Critical thinking and problem solving Persistence and determination Willingness to utilize audio/visual tools to communicate with customers Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well Friendly and reassuring on camera Bilingual (English/Spanish) communication skills (written spoken) a plus Finternal use tst assoc How you will lead This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/fully preparing customer tax returns Compiling/preparing tax returns fTurboTax Customers Gathering/organizing and accurately entering customer data in the federal and state tax returns freview Communicate directly with the customer as needed Coordinate customer meetings and follow-up Communicate updates to credentialed tax experts on assigned customers Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations Apply defined practices, procedures and compapolicies to troubleshoot and resolve product and tax support customer inquiries Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy Typical Deliverables Accurate and complete customer data entered in tax returns fcredentialed tax expert review High quality customer interactions and experiences Application of defined practices, procedures and compapolicies to troubleshoot, resolve issues and address routine Tax Support customer questions Proficient with technology and solid knowledge of computer operations and software. Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer Document customer interactions