Product Support Tech Advisor 2

work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines Essential Functions Work with customers and project management teams to identify key project milestones and implementation timelinesWork with customers and project management teams to gather requirements and translate them into technical specificationsDay to day management of the ticketing queue for clients ensuring completion in line with client needs/expectationsPrepares for recurring internal meetings and advises on timeline progressionEnsures all tickets are up to date. Responsible for ticket escalation as needed.Builds out weekly client slides. Provides snapshot of projects and status.Responsible for various administrative tasksParticipate in QA, UAT amp production launch support related to various customer engagementsCollaborate with product development team to help support platform functionalityProvide Tier 2/3 technical support for custom integrationsWorking knowledge of support processes and working in support environmentExpected to drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent solutions designed to improve the customer experience. Qualifications Bachelor's Degree Bachelor's Degree ReqMaster's Degree Req2 years of related experience ReqWork is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.Requires the application of expertise in professional areas to achieve results.Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https //jobs.we.com