Product Sppt Tech Advisor 2

Full Job Description2/Level 3 Support for multiple applications Work with development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill setInteract with vendors, applications development teams to restore service and/or correct core problems.Coordinate validation activities related to the deployment of business applicationsCoordinate with internal and external service providers in incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.Review System Manuals and other support documents for Production readinessProvide customers, staff or stakeholders with projects, systems or technical support in line with project plans or initiatives. Communicate IT issues to business units at various levels of seniority.Identify quality issues and support corrective action plans and preventive measures. Escalate risks / issues as appropriate.Create, maintain and review system or process documentation and guidelines with guidance.Maintain quality standards, may assist with trend analysis, RCA's and track user requests for enhancements. Track and provide data for project updates. Escalates as appropriate.Maintain compliance with eSOPs, training and keep current on knowledge and relevant initiatives.Provide support for internal and external end users on assigned systems / initiatives.Experience with Contract Research Organizations (CRO), Healthcare, or similar highly regulated environment.Experience writing knowledge articles and conducting knowledge transfers to Tier 1/Tier 2 teamsExperience working in a large Matrix Environment. Able to clearly communicate and work in tandem with multinational teamsManage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups. Provide internal/external customer facing support. Skillsets Knowledge of Cloud Technologies and Cloud InfrastructureGood knowledge and hands-on experience on AWS and AWS/AZURE Kubernetes Docker Container based hostingExperience of supporting and deploying iOS and Android Mobile AppsGood hands-on experience and knowledge of Reactive.js, Node.js, MuleSoft, NoSQL DB (MongoDB)Nice to have knowledge/experience of MuleSoft APIs, Java Programming, Mongo DBAble to write basic SQL, and well understanding of Pl/SQL codesAble to clearly communicate in English with users from a variety of cultural backgrounds.Ability to assume ownership of an issue and act as an advocate for affected usersSolid technical background and experience and Possesses fine-tuned analytical skillsRelational database experience. Familiarity with Master Data Management conceptsKnowledge on Production Support Process. ITIL Certified. Exposure to Change/Problem Management.Basic knowledge of SOPs, GCPs related regulatory requirements and systems or process requirements.Exemplary written/Verbal, computer literacy, organizational, communication and problem-solving skillsAbility to handle multiple priorities, tasks and meet deadlines. Good customer service skillsSelf-motivated and able to work with limited supervisionExposure to tools like Service now/JIRA/Splunk/Spotfire preferableExperience consuming data from data warehousesTraditional oracle data warehouseExperience with multiple source system data warehouse MINIMUM REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree or any equivalent degree. Bachelor's degree, or educational equivalence,Knowledge of Cloud Technologies and Cloud InfrastructureGood knowledge and hands-on experience on AWS and AWS/AZURE Kubernetes Docker Container based hostingExperience of supporting iOS and Android Mobile AppsGood hands-on experience and knowledge of Reactive.js, Node.js, MuleSoft, NoSQL DB (MongoDB)Nice to have knowledge/experience of Appian BPM, MuleSoft APIs, Java Programming, Mongo DBAble to write basic SQL, and well understanding of Pl/SQL codes PHYSICAL REQUIREMENTS Extensive use of telephone and face-to-face communication requiring accurate perception of speechExtensive use of keyboard and mouse requiring repetitive motion of fingers and wristsRegular sitting for extended periods of time ADDITIONAL REQUIREMENTS Flexibility to work in Shifts and on-call weekend/deployment support (Must) IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com