INFRASTRUCTURE ENGINEER DIGITAL WORKPLACE SERVICES

Handling all the Inbound calls tickets in GSD Handling Basic L1 level queries for the users Basic knowledge of Citrix Xenapp to provide 1st level support for applications hosted on CITRIX. Diagnose and quickly resolve a wide range of Windows applications issues Basic troubleshooting knowledge for internet LAN and WAN Connectivity issues When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops Desktops. Install, upgrade, support and troubleshoot for printers related computer hardware. Performs general preventative maintenance tasks on computers, laptops printers Customize configure desktop hardware to meet specifications and business standards