Global IT Help Desk Support

Global IT Help Desk Support #fullstackengineer #fullstackdeveloper #fullstack #fullstackdev #fullstackdevelopers #javascript #fullstackdevelopment #programming #infoq #java #devopsengineer #datascientist #programmer #coder #coding #frontenddeveloper #softwareengineer #hiring #javajavajava #ui #webdesign #javascriptdeveloper #webdevelopment #artificialintelligence #technology #cloudengineer #pythondeveloper #websitedevelopment #codinglife #productivity About the role: · Perform initial problem determination (Level 1 support) with related hardware, software, and services support · Provide technical advice / guidance / troubleshooting / support to B2B end users within specified SLAs · Handle service entitlement failures associated with requests for in-scope services · Assigning records to other support groups, as required. · Performing the role as the account's advocate when dealing with other support / resolver groups · Initiating service outage procedures as required · Action requests for password resets and manage the requests to satisfactory completion Mandatory: Excellent communication skills – Very important Graduation Mandatory Basic Technical knowledge Troubleshooting Rotational Shift 24 7 Candidate should be vaccinated Work from Office – Bangalore, Hyderabad, Gurgaon