Genesys IRD/ORS Developer - Cognizant

Minimum of 3 to 6 years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel) Experience in developing Routing workflows using ComposerExtensive SCXML troubleshootingExperience in Orchestration ServerExtensive knowledge in GRATExperience in ECMA scriptingExperience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URSWorking knowledge of Genesys Framework, reporting, routing and multi-channel componentsAbility to architect routing design and development for new solutions that will be implemented for the customerClear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changesExperience in troubleshooting routing issues in production on callExcellent Communication and interpersonal skills Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Nov 02 2022 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.