Collection Specialist

Ensure effective communication is occurring with LabCorp Drug Development Shared Service provider and LabCorp Drug Development collection group regarding cash application. • Monitor on Account cash application posting and duplicate payments to ensure that items are properly addressed on a timely basis. collection specialist  • Follow-up as needed to resolve outstanding amounts, seeking to reduce DSO and improving past due A/R aging. collection specialist • Preparation of monthly narratives that describe complete account status by protocol/study of significant collection issues collection specialist • Maintain client aging reports for designated clients that may include collection status. Maintain these reports with a high level of confidentiality. collection specialist • Proactively follow-up with appropriate LabCorp Drug Development personnel and customers when unable to immediately resolve inquiry until the time when information is received to adequately fulfill request. collection specialist • Participate in conference calls when applicable to deliver information to the client and/or internal customers. collection specialist • Summarize details surrounding an event when customer’s service failure dictates a credit for a client and deliver to management with potential resolutions.collection specialist Following management decision, facilitate the delivering of the information to the client and complete all actions items necessary for closing of the issue. collection specialist • Responsible for collection on delinquent accounts, employing appropriate follow-up methods until payment has been received and making any recommendations for write-off customer accounts. • Responsible for receiving and resolving internal and external inquiries related to clients’ financial accounts on a timely basis.